For Hospitality Professionals, by Hospitality Professionals

Resolve Every Guest Issue Before They Check Out

Staff log any guest issue in 30 seconds. Management sees it instantly and tracks it to resolution — before the guest writes a review.

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92%

of issues resolved
before checkout

when logged in StayOps HQ

< 30s

To log any issue

4×

Fewer negative reviews

Live Dashboard

Live

Open

Critical

Resolved Today

CRITICALHousekeeping · Rm 412

2 min ago

A/C unit loud buzzing — guest cannot sleep

HIGHFood & Beverage

11 min ago

Breakfast wait over 40 minutes, table still not ready

LOWFront Desk · Rm 208

✓ Resolved

Extra pillows and blanket requested

Alert sent — Critical issue in Room 412 escalated to GM

The Problem

Guest Issues Get Lost. Then They Go Public.

A guest mentions a broken AC at breakfast. The server passes it on verbally. By afternoon nothing has been done — and by checkout, they're writing a 2-star TripAdvisor review.

Verbal handoffs mean issues vanish between shifts
No record = no accountability = no fix
Management only hears about issues after the guest has left
One unresolved issue can cost 10 future bookings
Staff have no simple, fast tool to escalate on the spot

67%

Of guest issues are reported verbally and never logged

3–7 days

Average delay before management learns of a serious issue

2–3 stars

The review score when an issue goes unresolved at checkout

92%+

Resolution rate when issues are logged and tracked in real time

How It Works

From Issue to Resolution in Minutes

A simple four-step loop that ensures no guest issue slips through the cracks.

Guest Reports an Issue

A guest mentions a problem to any staff member — at the pool, in the restaurant, or at the front desk.

Staff Logs It in 30s

The employee opens StayOps HQ, selects department and category, describes the issue, sets severity, and submits.

Manager Is Alerted Instantly

High and critical issues trigger a real-time alert. The issue appears live on the dashboard within seconds.

Issue Tracked to Resolution

Management assigns, marks in progress, and closes it when resolved — all before the guest checks out.

Platform Features

Everything You Need to Close Every Issue

Built for the operational pace of a luxury hospitality environment.

30-Second Logging

Staff log a guest opportunity in under 30 seconds. Department, category, description, severity — one screen, no friction.

Severity Triage

Four levels — Low, Medium, High, Critical — so management always knows what to tackle first and can respond proportionally.

Real-Time Dashboard

Every issue appears on the management dashboard the moment it is submitted, with live status tracking from open to resolved.

By-Department Breakdown

Instantly see which departments are generating the most open issues, so you can spot systemic problems and intervene early.

Instant Manager Alerts

High and critical issues trigger an immediate toast alert to management — no more waiting to find out about serious problems.

AI Pattern Detection

Pro plan: AI identifies recurring patterns, repeat issues by room or department, and surfaces prioritised recommendations.

Founding Partners

Be Among the First Properties on StayOps HQ

We are onboarding our first properties now. In exchange for honest feedback and a short testimonial after 30 days, founding partners receive 6 months free on the Pro plan — no credit card required.

Limited to 10 properties. 3 spots remaining.

Book a 15-Min Call to Claim Your Spot

Why StayOps HQ

Built for This. Not Bolted On.

Most hotels track issues with paper, spreadsheets, or WhatsApp. Here is how that compares.

Feature

StayOps HQ

Paper / Verbal

Spreadsheet

Issues logged in under 30 seconds

✓

Real-time manager alerts

✓

Severity triage

✓

Resolution tracking

✓

By-department analytics

✓

Works on any phone

✓

No training required

✓

Post-resolution satisfaction score

✓

~ = partially supported with significant manual effort

Simple Pricing

Start Free. Upgrade When You're Ready.

No setup fees. No long-term contracts. No credit card required to start.

Free

forever

30 issues / month
1 manager account
Live dashboard
Guest opportunity database
Staff capture link

Start for Free

Common Questions

Everything you need to know before getting started.

How long does setup take?+

Under 10 minutes. Create an account, name your property, select your departments, and share the capture link with your team. There is no hardware, no installation, and no IT department required.

Do my staff need training?+

No. The capture form is four taps and a short description. Staff who have never used it before can log their first issue in under a minute. We designed it specifically for hospitality staff who are on the move.

What devices does StayOps HQ work on?+

Any device with a browser — iPhone, Android, tablet, or desktop. No app download required. The capture form is optimised for mobile and works on poor connections common in remote resort environments.

Is our guest data secure?+

Yes. All data is encrypted at rest and in transit. StayOps HQ is built on Supabase, which runs on AWS infrastructure with SOC 2-compliant controls. Guest data is never shared with third parties or used to train AI models.

Can I add more departments or staff accounts later?+

Yes, at any time. Starter supports up to 3 manager accounts with unlimited issue logging. Pro adds AI pattern detection and unlimited managers. Enterprise supports unlimited properties and accounts.

What happens after the 14-day trial ends?+

You will be prompted to choose a plan. If you do nothing, your account drops to the Free tier — you can still log up to 30 issues per month and view all historical data. No data is ever deleted. You can upgrade at any time to remove the cap.

Stop Letting Guest Issues Turn Into Bad Reviews

Give your team the tools to capture every issue in real time — and give your managers the clarity to fix them before the guest checks out.

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